GoSafe is your trusted travel insurance provider

GoSafe is an Australian owned travel insurance provider. The team at GoSafe has not only arranged travel insurance for over 2 million travellers, but they have also paid out more than $30 million in claims.

In addition to giving you a 14-day money back guarantee, we also guarantee all valid, fully documented claims to be paid within 10 business working days.

We have even produced an easy to follow step-by-step help sheet for tour organisers to make the process of getting a quote and taking out a policy as simple as possible. To view please click here.

Disputes or complaints

Go Safe Travel Insurance prides itself on delivering high levels of customer service. In the event that you have a concern regarding us, or any issue in respect of your insurance, please contact us via email travel@gosafetravelinsurance.com.au.  Dependent on the nature of your concern, we may be able to reach a satisfactory resolution immediately.  After contacting us, if you remain dissatisfied please follow our Dispute Resolution Process below:

1. If you have any concerns or wish to make a complaint in relation to this policy, our services or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution Process.  Please contact Chase Underwriting Solutions Pty Ltd in the first instance: The Complaints Officer, Chase Underwriting Solutions Pty Ltd, Level 1, 68 Clarke Street, Southbank VIC 3006 Australia.  Telephone: +61 (0)7 3303 0801, Email: complaints@chaseunderwriting.com.au.  We will acknowledge receipt of your complaint and do our utmost to resolve the complaint to your satisfaction within 10 business days.
2. If we cannot resolve your complaint to your satisfaction, we will escalate your matter to Lloyd’s Australia who will determine whether it will be reviewed by their office or the Lloyd’s UK Complaints Team.  Lloyd’s contact details are: Lloyd’s Australia Limited, Suite 1603 Level 16, 1 Macquarie Place, Sydney NSW 2000 Australia.  Telephone: +61 (0)2 8298 0783, Email: idraustralia@Lloyds.com.  A final decision will be provided to you within 30 calendar days of the date on which you first made the complaint unless certain exceptions apply.

External Dispute Resolution

You may refer your complaint to the Australian Financial Complaints Authority (AFCA), if your complaint is not resolved to your satisfaction within 30 calendar days of the date on which you first made the complaint or at any time. AFCA can be contacted as follows: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 Australia.  Telephone 1800 931 678, Email info@afca.org.au.

AFCA is an independent body that operates nationally in Australia and aims to resolve disputes between you and your Insurer. AFCA provides fair and independent financial services complaint resolution that is free of charge to consumers. Determinations made by AFCA are binding upon us. Your complaint must be referred to AFCA within 2 years of the final decision, unless AFCA considers special circumstances apply. If your complaint is not eligible for consideration by AFCA, you may be referred to the Financial Ombudsman Services (UK) or you may seek independent legal advice. You can also access any other external dispute resolution or other options that may be available to you.

Why you can trust us in any medical emergency

Dealing with a medical emergency whilst travelling can be a very frightening experience for anyone. You can be assured that in these times, with one call to our dedicated helpline, you’ll have the industry’s most caring and professional team working hard for you. They’ve been called upon to handle more than 20,000 medical emergencies every year, so you can rest assured that you have one of the most experienced teams of experts on hand 24/7.

Providing safe and reliable online travel insurance

We provide a fast, simple and secure online processing system. When you book online, you know your credit card details are safe. We use the industry standard 128 bit SSL to encrypt data transferred between your browser and our server, so there’s no risk of your credit card details being viewed or used for anything other than the insurance you have selected. Just look for the padlock, either at the top or bottom of your screen which tells you the site is secure.

Delivering a premium service at a low price

We deliver high levels of cover, insurer security and excellent customer service standards, at the most competitive prices in the industry. At GoSafe, we’ve been able to keep our prices down and provide you with cheap travel insurance, by using an efficient online process and excluding travellers over the age of 65 who often generate very large claims.

Compliant with the General Insurance Code of Practice

GoSafe travel insurance complies with the General Insurance Code of Practice, which sets out a commitment by the general insurance industry to aim for the best standards of service possible, and to promote better relations between customers and insurers. The Code describes standards in areas such as buying insurance, claims handling, responding to catastrophes and disasters, information and education and dispute resolution. Introduced in 1995 with the backing of consumer groups, the federal government and the Insurance Council of Australia, it is regularly updated. More information on the Code, or a copy of the Code, can be obtained from the Australian Financial Complaints Authority (AFCA) which is an independent body that operates nationally in Australia and aims to resolve certain insurance disputes. This service is free of charge to customers. The AFCA can be contacted on 1800 931 678 or at www.afca.org.au. You can access the Code at www.codeofpractice.com.au  Click here for more info.

If GoSafe is unable to provide cover for you, you may wish to visit www.niba.com.au for a list of alternative insurance suppliers.