Claims & 24/7 Emergency

Claims & 24/7 Emergency

What to do in a medical emergency

The 24-Hour Emergency Service is available 24 hours a day, 365 days a year for assistance with medical emergencies. Please note that this is not for casual enquiries.

You must notify the Assistance Service immediately of any serious illness or injury whilst abroad which necessitates admittance to a hospital as an in-patient, or before any arrangements are made for repatriation. A travelling companion may do this for you although most hospitals have a set procedure in place.

The Assistance Service is able to help you with:

  • Paying hospital and medical bills
  • Repatriation to your home country after a serious accident or illness if medically necessary
  • Rescheduling of disrupted travel plans
  • Replacement of lost tickets, passports or travel documents
  • Urgent messages to your family
  • Giving guidance and help to other members of the party
  • Interpreters in non English speaking overseas hospitals

As with other travel insurance policies, this insurance does not cover treatment or surgery which in the opinion of the Insurers is not essential or can reasonably be delayed until the Insured returns to their usual country of residence.

Medical Emergency Contact Details:

Global 24 Advisory & Assistance

Tel: +61 (0) 2 9312 5168 
Email: assistance@global24.com.au

Please have the following information when calling the emergency service:

  • Your travel insurance policy certificate number
  • Dates of outward and inward travel
  • Details of the problem including the name and address of patient and nature of illness/accident
  • Name and telephone number of hospital and attending doctor
  • Details of usual doctor / general practitioner

**If your policy was purchased before 1 November 2020 please contact:

World Travel Protection

Tel: +61 (0) 2 8907 5953
Email: assist@worldtravelprotection.com.au 

Non Medical Emergency Claims Service Contact Details

Corporate Services Network Pty Ltd,
Chase Underwriting Claims Department,
GPO Box 4276,
Sydney, NSW 2001, Australia

Please note that the claims managers are not authorised to answer enquiries about policy sales or cover unless there is a claim.

Tel: +61 2 8256 1770
Email: claims@csnet.com.au

How to make a travel insurance claim

Any occurrence or loss which may give rise to a claim should be advised to our appointed claims managers, Corporate Services Network Pty Ltd (CSN).

The most efficient way to lodge your claim is online. Online lodgment also provides you with the ability to track the progress of your claim. We recommend you have your policy certificate number, travel itinerary, details of the incident, supporting documents (e.g. invoices, receipts, incidents/loss reports etc) and your bank account details available when submitting your online claim.

You can submit your online claim by clicking here and following these steps;

  • Register with your email address
  • Once registered you will receive an email to guide you to set up your password
  • Once you have logged in, complete your claim details by answering all sections and submit your claim
  • Your claim will be assessed within 10 business days. We will let you know if further information/documentation is required

If medical attention has been received you should pay and obtain receipts together with a certificate showing the nature of the injury or illness.

Please note the following:

  • Any loss or damage to baggage whilst in the custody of carriers (airline, bus company etc.) must be notified immediately in writing to such carriers, but in any event within three days, and a Property Irregularity Report (PIR) obtained.
  • Any loss of money or personal baggage must be reported to the police within 24 hours of discovery and a written report obtained.
  • Proof of ownership of personal belongings, if requested, must be supplied.
  • In no event should a claim be notified later than 31 days after the expiry of the trip during which the claim occurred.

24/7 Non-Medical Emergency & Concierge Service – Contact Details

Global 24 Advisory & Assistance provides a 24 hour phone and email service for the following additional benefits:-

• Pre Travel Advice – Call us and we can send you comprehensive pre-travel security and medical briefing for your intended destination

• Local Hospital location service – Call us if you need to locate a local hospital or clinic, whether it is an insured event or not

• Get a message home We can transfer you through to a family or friend back home in an emergency

• Weather Watch – Call or email us for a 7 day forecast at your intended destination

• Lost or Stolen – Assistance with call transfers to Country Embassies and airlines to assist with lost/ stolen passports or tickets

• City Guides – Call us before you travel and we can assist with a list of local attractions at a number of major cities around the world

• Eating Out – We can assist with making restaurant reservations in the Country you are visiting (subject to availability – some locations may request a credit card deposit/hold)

• Express Gifts* –  If you are away from home and you have forgotten that special birthday or anniversary, call us and we will arrange for chocolates or flowers or a special gift to be sent on your behalf to your loved ones in Australia

• Telephone Interpretation Service (Non-Emergency)* – Call us and we can arrange for a pre-booked interpreter to assist with language difficulties (subject to availability, prices vary depending on time of day and language required)

• Get home fast* –  In the event of a non -insured emergency we can assist you to make arrangements to return home early with the help of our in house travel agents

• Business Documents* – We can arrange to forward essential business documents you have left at home

Please use Global 24 Advisory & Assistance's contact numbers below to access these additional Benefits

Tel: +61 (0) 2 9312 5168

Email: assistance@global24.com.au

* Costs for this service will be taken directly from the insured person at the time of the call.

Please note that credit card fees will apply with most providers. Please note that some requests make take a minimum of 24 hours for us to source the appropriate information

 

 

 

Quick Quote >

Destination & Type of Cover Complete!

What type of cover are you looking for?

Single Trip: Please select this if you are planning a return or one way trip for a duration of up to 365 days in total.

School Group: Please select this if you are organising a school group study tour. 

Policy Type

Where are you travelling to?

Please select the region where you are travelling to: The countries covered under each region will appear when you select the region.

Travelling To

How many people should be covered?

Please select whether you are travelling as an individual, with your partner / friend (couple) ; as a family group where one of the children is under 18 years; as a group.

Travellers

Travel Dates Complete!

I'd like my cover to start on

Please select the day that you commence your trip. You will be covered for claims that result in you having to cancel your trip before this date and therefore forfeit deposits paid - subject to the policy terms and conditions.

Cover Start Date

And it should end on

Please select the date that you plan to return back into Australia or if you are on a one way trip - the date that you will arrive in your final destination.

Cover End Date

Travellers planning to stay in the United States (not Canada) for 365 days or more: Following recent healthcare reforms in the United States we are unable to insure travellers who are planning to be in the United States (not Canada) for 365 days or more.

Will you be travelling to countries outside of the USA & Canada?

If you plan to visit the USA or Canada more than once during your trip, please calculate the total number of days you will be there. Then enter the date leaving USA or Canada as the total number of days from the date arriving. For example: You will be in the US from 1st March to 31st March (31 days) and 10th October to 26th October (17 days) = 48 days in total. So you would have a start date of 1st March and an end date of 17th April. Ie 48 days. You will receive your certificate in an email, so simply reply to the email advising the correct dates of travel within USA or Canada and we will endorse the policy accordingly. Following healthcare reforms in the US we cannot insure travellers who are planning to stay in the USA (not Canada) for 365 days or more.

Date arriving in USA/Canada

Date leaving USA/Canada

Travellers Complete!

In order to obtain the best value, you should include a least one adult in each policy. The maximum number of travellers we can insure under one quote/policy is 50. If you have more than 50 then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote.

Please note that ages are at the date of obtaining the quote, not the date of travel.

Traveller's Age

We can insure travellers up to and including 80 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Ages

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Traveller's Age

We can insure travellers up to and including 80 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Students

Adults 18-65 years

Children under 18 in a family

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 18 to 55 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 56 to 60 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 61 to 65 years

Adults 66 to 70 years

Adults 71 to 75 years

Adults 76 to 80 years

Your State

Travellers Close Window

In order to obtain the best value, you should include a least one adult in each policy.

The maximum number of travellers we can insure under one quote/policy is 50.

If you have more than 50 then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote.

Please note that ages are at the date of obtaining the quote, not the date of travel.